EFQM
The quest for excellence on the part of the UAE Government is underpinned by its adherence to the EFQM model which has inspired the Sheikh Khalifa Excellence Award (SKEA) and the Dubai Government Excellence Program (DGEP). The basic philosophy is one of a commitment to continuous improvement across pre-defined areas labelled Enablers and Results. After a detailed review and collection of base statistics, corrective actions are initiated and a measurement mechanism is put into place and results are benchmarked against similar organizations regionally and abroad.
The criteria for the SKEA are as follows:
The criteria for the SKEA are as follows:
We get results fast!
We have helped DEWA to move up in the DGEP rankings on Customer Satisfaction from 15th place in 2010 to 2nd place in 2011. Another Quest client, Dubai Customs placed 3rd in 2011. We also work with the highest-rated federal authority, The Securities & Commodities Authority in Abu Dhabi.
When we start a new project, we can implement a system of Quick Wins reporting to top management, so that project findings immediately feed into corrective action.
When we start a new project, we can implement a system of Quick Wins reporting to top management, so that project findings immediately feed into corrective action.
Projects we have extensive experience in handling include:
- Customer Satisfaction
- Employee Satisfaction
- Mystery Shopping
- Stakeholder Satisfaction
- Community Satisfaction
- Benchmarking
- ISO
- Balanced Scorecard
- Talent Management
- CSR
- Sustainability.
We have coverage throughout the Middle East and have access to all major research methodologies including:
- Face to Face
- B2B
- CATI
- Online
- Qualitative.
